FAQ

What types of kayaks do you offer?

Edert specializes in a premium selection of fishing kayaks, including the highly acclaimed 3 Waters Big Fish series. These kayaks are designed for stability and comfort, ensuring an exceptional fishing experience.

What features should I expect from your fishing kayaks?

Our fishing kayaks come equipped with innovative features such as the Pro Fish Pedal Drive and the EZ Rider Comfort Seat. These features enhance stability and comfort, allowing you to focus on your fishing without compromising on ease and enjoyment.

What is your return policy for kayaks?

We have a 30-day return policy. To be eligible for a return, the kayak must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How can I initiate a return or exchange?

To start a return or exchange, please contact us at contact@edert.shop or call us at +12344056952. We will provide you with a return shipping label and instructions on how to send your kayak back.

What should I do if my kayak arrives damaged or incorrect?

Inspect your kayak upon reception. If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it appropriately.

What are the shipping options available?

We provide Economy Shipping with an estimated delivery time of 3 to 7 business days. All orders are processed within 1-3 business days, and shipping is free for all orders.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Do you charge a restocking fee for returns?

No, we do not charge a restocking fee on returns. You can return your kayak without incurring additional charges, provided it meets our return policy criteria.

How long does it take to process a refund?

Once we receive and inspect your returned kayak, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take additional time depending on your bank or credit card company.